Refunds & replacements

Our data-quality commitment

CFOLeads performs live email verification before delivery. If you find invalid records in a delivered order, submit an evidence report so we can review the affected records. There is no minimum invalid-rate threshold to request a review.

This policy covers CFOLeads digital list orders. It does not promise a particular response rate, inbox placement, or marketing result.

What to include in your claim

Use the contact form and choose “Refund or invalid records”. Include your order reference, delivery date, affected record identifiers or email addresses, and the number of records you believe are invalid.

Provide a validation or delivery-failure report showing the check date, the tool or method used, and a record-level result with the reason for invalidity. For email failures, include the relevant permanent-failure code and diagnostic message if available. For an incorrect company, role, or other field, explain the mismatch and provide supporting evidence.

Use the message field to summarize the report or include a securely shared report link. Do not send passwords, payment card details, your full customer database, or unrelated personal information. If a report needs restricted access, ask us how to provide it securely.

How we review evidence

We compare your report with the purchased audience and delivered records and may recheck the affected details or ask for missing information. A permanent failure caused by a nonexistent mailbox or invalid domain is relevant evidence of an invalid email.

A temporary failure, full mailbox, catch-all or unknown verification result, spam-folder placement, recipient opt-out, or lack of response alone does not prove an email address invalid. Sender reputation, content blocking, and authentication problems are also distinct from record validity. We consider the actual diagnostic evidence rather than rejecting a claim solely because a campaign performed poorly.

Report issues promptly so that checks can be compared with the delivered data. We will explain the outcome and any further evidence needed. Applicable statutory claim periods and remedies remain available.

Replacement data or money refund

For confirmed invalid records, we offer replacement data or a proportional refund for the affected part of the order. Tell us which resolution you prefer when submitting the claim; we will confirm the resolution with you. Replacement data is checked before delivery and is subject to matching records being available.

For an email-based order, the refund is the amount paid for the list multiplied by the number of confirmed invalid unique emails divided by the number of unique emails purchased. Shared emails are counted once. For example, 20 confirmed invalid unique emails in a 1,000-email list purchased for $100 produces a $2 refund. Applicable tax adjustments are included where required.

The remedy cannot exceed the amount paid for the affected portion, and the same record is not compensated twice. We do not require another minimum purchase to receive an approved refund. Money refunds are returned through the original payment method where supported; we will confirm the refund status, and the payment provider determines when the credit appears.

Cancellations and delivery problems

Contact us as soon as possible if you want to cancel. If fulfillment has not begun, we can cancel and refund the order. Once a custom list has been prepared or delivered, a change of mind alone is not a basis for a refund, except where applicable law gives you that right.

If you are charged twice, receive the wrong order, cannot access the delivered file, or do not receive your order within the agreed delivery period, contact us for investigation and correction or an appropriate refund. Digital products do not require a physical return.

Your rights

This policy does not limit mandatory legal rights or prevent a good-faith payment dispute. The policy attached to your order applies to that purchase; later changes do not reduce an existing claim’s protection.